Shipping is free to most metropolitan areas (excluding a few, such as Hobart and Perth).
For regional and remote areas, shipping rates vary based on the destination and weight of the shipment.

Friendly tip - use our handy shipping calculator in the cart to find out exactly how much shipping will cost before placing your order.

We use Australia Post and Couriers Please to get our products to you quickly and reliably.

Delivery times vary. Please allow 1-3 days for most towns and cities, with remote areas requiring longer.

You should receive tracking information from Australia Post or Couriers Please. If you do not receive within 1 business day, send us an email and we’ll chase up for you.

If you did not give authority to leave, you will receive a card and will need to contact the courier to arrange re-delivery or pickup from your local post office. If the package is returned to our warehouse you will need to pay any redelivery charges. Please note if you give authority to leave then neither Joonya or the courier company are responsible if your delivery goes missing. Unit addresses should have concierge services if giving authority to leave.

Currently we have an Australian website selling to Australian residents, as well as a separate website for USA residents. The flag in the header will tell you which website you have landed on. We use IP detection to route you to the relevant website (make sure you are not using a VPN as you might land on the wrong website!).

You will need to set up Authority to Leave (also known as 'Safe Drop') with the courier that your order was shipped with.

1) Australia Post

You have a few options for settings this up:

- Within the Auspost app or website account settings (this will automate the selection for all future orders shipped via Auspost

- Via email from Auspost

Find out more detailed information here.

• To set it up in the app, you can download it here: iPhone or Android
  You will also need to create an account, add the tracking number to your account and select the "Safe Drop" option on the tracking page.
• To automate Authority to Leave (aka Safe Drop) for your entire account, head to Manage Account on the Australia Post website, then go to Preferences, followed by the Delivery Preferences section, and follow the steps there.

2) Couriers Please

- You only have one option. Once your order has been shipped, you will receive an email from Couriers Please asking whether you'd like to select Authority to Leave.
Please follow the steps in the email.

We have a one-time trial bundle containing a single bag of nappies or pull-ups, and a free pack of wipes. If additional bags of nappies or pull-ups are needed you can add these to your cart from lower down on the trial page. Shipping is included.

Given we send off your order very quickly, once an order is processed it is unlikely we can change or cancel it, though if you are quick to email support@joonya.com then we can always try our best!

Strange things happen! Please see our returns policy in our Terms of Use. If our products are not performing to your expecations, get in touch with us via email at support@joonya.com. Unopened products are normally able to be returned for a pro-rata refund, minus a discounted shipping charge.

We use a third party payment processor called Stripe. As such we do not store any credit card data. We also have an encrypted connection that adds to the security of our site.

Yes! We offer an incentive to invite your friends to become members of Joonya. After you become a member, you can share your unique referral code, and you both get $10 off on your next member orders!

Yes! We teamed up with the non-profit ‘Trees for the Future’ to make this a reality! Joonya donates an amount that guarantees one tree is planted in a developing country for every subscriber order we receive on our website. Together we can make a small difference to help this poor little planet of ours.

As part of our FSC® (Forest Stewardship Council) license and the associated core labour requirements, Joonya is required to make available the relevant documentation. Please emailsupport@joonya.comif you would like to see a copy.

Yes! See our gifts page here for options.

You can adjust the cycle length days at any time by logging in to the My Account page.

Definitely – just log in to the My Account page to do this.

For wipes, you can save up to 41% vs RRP by using the bulk membership option. For nappies, you can save 26%. When free delivery is factored in, the savings really add up!

Subscribers can update any of these things by logging in to the ‘My Account’ page. Here you will see the various options to update your details.

We have carefully chosen the materials to be as eco-friendly and non-toxic as possible. The top sheet touching your baby have bio-based materials (nappies only), while the totally chlorine free core (TCF) is made from super absorbent polymers and FSC® Mix (C145475) certified wood pulp – sourced from responsibly managed forests.

Note – our pull-ups currently do not have the bio-based topsheet, but we are actively working on introducing that soon once our supplier finishes real world testing!

Our nappies are partially biodegradable, with the topsheet that touches baby containing bio materials. We had to balance price and performance vs environmental considerations when deciding on materials.

Sustainability features have also been built in, such as FSC certified wood fluff and bags made from partially recycled plastic. Our pull-ups do not yet have the bio-based topsheet but we are working on including this in the future once sufficient testing has been done to measure real world performance.

Our nappies & pull-ups are made in Denmark by a manufacturer at the cutting edge of nappy technology. We literally scoured the globe in the hunt for the best supplier.

Every baby is unique in the shape and size of their thighs, waist and buttocks. Our guided weight ranges are for the so called 'average baby', if one even exists! Check how the nappy or pull-up is fitting on your baby. If there are red marks around your baby's tummy or thighs, or if the nappy or pull-up feels a little too snug, it might be time to move up a size. If you're getting blowouts or persistent leaks, that can be another sign that it's time to move up.

Sometimes the problem can be that the nappy or pull-up is too big. If there are gaps around the legs and tummy, or the nappy is sitting too high at the front or back, you may need to try a smaller size. As baby moves up a size, the nappy or pull-up will have more SAP (super absorbent polymer) and wood fluff in the core, boosting absorbency for the bigger volumes needed as they get older.

This is the best part of having babies…let’s do this! We recommend you follow the steps below:
1. Choose a safe, flat and secure surface to change your baby and lie them on their back.
2. Open out the nappy and slide your fingers down the side to lift up the leak guards.
3. Lift your baby’s legs up and place underneath so they are lying on it & ensure tabs are at the back.
4. Peel back the grip tabs and secure on the front panel.
5. Reposition the grip tabs to adjust the fit of your baby’s nappy so they are comfortable. Double-check that the nappy does not feel too loose or too tight.
6. When disposing of nappy, please place in the garbage bin. Do not recycle or flush down toilet.

Yes, our nappies and pull-ups are designed to be unisex and your baby’s weight will be the best guide to selecting a size. With each baby having somewhat of a unique shape, if there is any doubt about which size is suitable (the weight may suit more than one size), then we recommend our trial offer.

We are very proud to be featuring this logo, which means at least 70% of the wood fluff in our nappy/pull-up core comes from responsibly managed forests that are independently certified to FSC standards. The remainder comes from controlled wood sources. The Forest Stewardship Council (FSC) ensures the harvest of timber products maintains the forest’s biodiversity, productivity, and ecological processes. It means that forest operations are structured and managed to be sufficiently profitable, without generating financial profit at the expense of the forest resource, the ecosystem, or affected communities. By providing strong incentives to sustain forest resources with long-term management plans, it means both locals and society at large can enjoy long term benefits. Together, the Forest Stewardship Council (FSC) and Joonya are providing a product that delivers a brighter future for the next generation. For more information about the FSC, take a look here – https://au.fsc.org/en-au

The “Original DERMATEST®” seal confirms that our nappies and pull-ups do not cause skin irritation or hypersensitivity to the skin after dermatological testing. Products certified with this seal keep the promise of tested and confirmed quality. The test procedure involved a small sample of the top sheet, ears and tabs being applied to the skin of 30 panelists via an occlusive patch at a suitable concentration. In this test panel there were people with very dry, oily, normal and sensitive skin. The skin is checked at 24, 48 and 72 hour intervals. A positive reaction provides evidence of primary irritation to the substances. In conclusion, all 30 panelists experienced ‘no reaction’ to the test sample. For more information on Dermatest check out www.dermatest.de

All Joonya products are vegan and free of any testing on animals. Joonya is proud to be certified by PETA (peta.org).

Absolutely! The trial "bundle" can be ordered once (which adds a free pack of wipes), and for any extra bags in different sizes you can just order them individually from lower down on the same trial page.

If you find that leaks are persistent then we are happy to refund any unopened bags you still have (there are 6 inside each bulk carton). We will send you a discounted shipping label which would be deducted from the pro-rata refund processed upon receiving back the unopened bags to our nearest warehouse location. Contact support@joonya.com to arrange.

The thin stripes you see are channels and are definitely not a product fault! In fact these channels are designed to whisk moisture away from baby's skin, giving him or her a longer sleep! Channel technology is becoming the new standard now for advanced nappies & pull-ups.

If your baby is on the cusp of two different sizes, we recommend going for the bigger size. In the case where you still get leaks, it would likely be a short wait of a few weeks until your baby starts to fit the higher size. You could then order a single bag to tie you over from our trial page on our website.

Our nappies and pullups don't have a wetness indicator as they are ultra thin and easy to tell when it needs to be changed. We opted to not use one as they usually contain questionable chemicals. We have had no complaints!

Yes, our skin-friendly nappies & pull-ups are designed especially to protect sensitive skin and reduce the risk of allergies and rash. The super absorbent core uses the latest innovative channel technology to whisk moisture away from skin keep your child dry for longer.  

We believe you deserve full transparency regarding the ingredients that come in contact with your child’s skin. Independent chemical testing is performed by Eurofins laboratory. The results are published on our website. 

The prestigious German Dermatest Seal confirms our nappies & pull-ups have passed rigorous patch testing on sensitive skin. No rash or allergic reaction was evident in the sample group. 

Allergy Certified confirms all our materials have been carefully examined by a toxicologist for allergens, impurities, carcinogens & endocrine disrupting chemicals. We successfully passed the allergy risk assessment. 

We use viscose material (FSC® MIX certified) which is derived from cellulose fibers and is therefore safe for the environment by being 100% biodegradable and compostable in proper soil conditions.

Our wipes each measure 18 x 20 cm on average (plus or minus 10%).

We have carefully chosen the ingredients in our wipes to deliver the most effective, non-toxic solution available. We challenge anyone to show us a better option – seriously, we would like to know! The Environmental Working Group’s Skin Deep cosmetics database shows our ingredients to be extremely safe – check out www.ewg.org/skindeep.

Silver Dihydrogen Citrate (SDC) is a new and extremely effective bacteria-fighting preservative – used by only the most advanced product designers. A preservative is essential to use in any moist environment that can be a breeding ground for germs. SDC is absolutely safe for your baby – other brands often use questionable preservatives to guarantee the shelf life. We encourage you to do your own research, but a good place to start is the EWG Skin Deep cosmetic ingredients database at www.ewg.org/skindeep – SDC is given the best possible rating on this site. Furthermore, the World Health Organization (WHO) has assessed the safety of using silver compounds to sanitize drinking water – their results found no toxic effects from exposure. The EU’s Scientific Committee on Consumer Products performed a scientific review and also found SDC to be non-toxic and non-irritating from either oral or dermal exposure.

We asked our supplier this very question before we made the decision to use SDC. The response from the manufacturer of SDC they use was as below:

SDC is an aqueous liquid comprised of ionic silver and citric acid in water. SDC does not contain nanoscale particles or any silver with a dimension between 1 and 100 nanometers, nor is SDC considered nanotechnology. SDC does not contain particles; SDC contains silver ions, stabilized as silver dihydrogen citrate, therefore, evaluation of particle size is not relevant. The radius of the silver atom, since it is an atom, is approximately 1.65 angstrom. Silver ions stabilized as silver dihydrogen citrate obviously also are in the same range. This is the same as naturally occurs for silver ions and is not intentionally manufactured to be nanoscale. Neither SDC, nor SILVÉRION 2400, meet the definition of a nanomaterial as set forth by the European Cosmetics Regulation, which defines a nanomaterial as, “an insoluble or biopersistant and intentionally manufactured material with one or more external dimensions, or an internal structure, on the scale from 1 to 100 nm”.

Our manufacturer suggests a shelf life of 3 years from date of manufacture, offering plenty of time.

Our wipes are made by an advanced manufacturer in China with extensive experience supplying the most demanding customers globally.

City water goes through an intense multi-step process of purification, including Ultraviolet (UV) Irradiation, Reverse Osmosis and Electro Deionization. These methods neutralize adverse chemicals, heavy metals, chlorine and other pollutants, while killing bacteria and other microorganisms – making the water 100% safe for our use.

All Joonya products are vegan and free of any testing on animals. Joonya is proud to be certified by PETA (peta.org).

Do not flush Joonya wipes, even if they are compostable. They should only be disposed of through home composting or general waste (in a hygienic manner).

Yes, our packaging is 100% recyclable plastic as we are yet to find a non-plastic solution that is suitable for a cosmetic product such as baby wipes. The soft plastic part of our packaging is made from a combination of polypropylene (PP) and polyethylene (PE) and due to its softness not many waste recycling programs accept it, though it is worth checking with your local council as there are special facilities sometimes available for soft plastics. The lid on our wipes is made from hard PP and can be put in the regular plastic recycling bin.

The DERMATEST® seal confirms that our wipes do not cause skin irritation or hypersensitivity to the skin after dermatological testing. Products certified with this seal keep the promise of tested and confirmed quality. The test procedure involved the wipes being applied to the skin of 30 panelists via an occlusive patch. In this test panel there were people with very dry, oily, normal and sensitive skin. The skin is checked at 24, 48 and 72 hour intervals. In conclusion, all 30 panelists experienced ‘no reaction’ to the test sample. For more information on Dermatest check out www.dermatest.de

Cleaning hands and wiping mess off your baby’s face is fine to do with our wipes. If you want to be super cautious beforehand you could try wiping a small part of baby’s face and wait a few minutes to see if there is any reaction. A very small minority of babies frequently have reactions to new chemicals, even safe ones like in our wipes.

We use a high quality international supplier of raw ingredients to supply our citric acid anhydrous. It is derived from corn and is GMO free.

Our mats look and feel like genuine leather but are 100% synthetic and contain zero animal materials.

Top layer: Vegan Leather – PU Laminate

Bottom layer: Microfiber – Polyester & PU

PU is a high quality, soft, water resistant and durable material & ensure our mats are perfect for indoor or outdoor use.  We do not use toxic dyes or resins, we use the PU resin to laminate and add non-toxic colour paste to create our earthy tones.

Yes all Joonya products are Animal Test-Free & Vegan Certified by PETA (peta.org).

Yes our vegan leather mats are manufactured to strict international safety standards for children’s products (EN-71) and then independently tested by SGS to ensure it does not contain harmful chemicals and toxic substances.

Our mats are designed in Australia and made responsibly in China to the highest safety standards.

When the mat is folded it will naturally develop crease lines. These will soften over time if you hang your mat using the strap on the back after use as the weight helps to release the creases. Alternatively you can place in sunlight for an hour or gently steam the bottom side.

Yes our mats are made of premium vegan leather which is 100% synthetic. Fee free to hose off mud or even dunk into the ocean to remove sand before heading home.

• Clean the mat with a Joonya wipe or wet cloth & luke warm soapy water. Use a mild detergent only.
• For tougher stains use rubbing alcohol.
• Do not machine wash, tumble dry or iron.
• Avoid bleach, harsh cleaners, acrylic paints, scissors and pens.
• Air dry flat before folding, rolling or hanging to store.
• Be careful with sunscreens as they may stain the mat.

For now we only offer 48 roll bulk cartons, in line with our mission to provide products in bulk where we can, to save the enviornment and your hip pocket. We may offer a 24 roll carton at some point in the future.

Bamboo is a sustainable resource that can be harvested without harming the environment. Trees take years to grow, but bamboo grows quickly and can be harvested within a few months. Bamboo also doesn’t require pesticides or herbicides, which makes it better for the environment than tree-based toilet paper. Bamboo toilet paper is also soft, strong and hypoallergenic. If you have sensitive skin, then you know how important this can be. Traditional toilet paper often uses chemicals and fragrances that can irritate your skin.

We really like to offer free shipping, but the bulky nature of our cartons means we need to add a small surcharge to areas outside of major cities. Spread over 48 rolls, the added cost is not significant.

Tricky question! Usage differs greatly between families. You can start with 90 days (the default setting) and change settings on My Store as you go!